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Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE — SELHYAN

Last updated: June 2026

ARTICLE 1 — SELLER

The website https://www.selhyan.com is published by:

KDI SAS — Simplified joint-stock company (société par actions simplifiée) with a share capital of €100 46 rue Alexandre Dumas, 75011 Paris — Paris Trade and Companies Register (RCS) 951 389 402 VAT: FR60951389402 — customerservice@selhyan.com

ARTICLE 2 — ACCEPTANCE

Any order placed on the website constitutes unreserved acceptance of these General Terms and Conditions of Sale (GTCS). The applicable GTCS are those in force on the date of the order. Selhyan reserves the right to amend them at any time.

ARTICLE 3 — PRODUCTS

Selhyan offers two types of items, specified on each product page:

  • Made to order: produced according to the size and options chosen by the customer at the time of ordering.
  • Ready-to-wear: available in stock, shipped immediately.

The visuals on the website are provided for illustrative purposes only. Slight variations in shade due to display settings do not constitute grounds for a claim. For handcrafted pieces, variations in colour, texture or finish may occur and contribute to the unique character of each item.

If an item is unavailable after the order has been placed, the customer is informed and, at her choice, receives a full refund or a voucher of equivalent value.

ARTICLE 4 — PRICES

Prices are in euros including all taxes, excluding delivery costs, which are displayed before confirmation. Selhyan reserves the right to change its prices at any time; the applicable price is the one displayed at the time of confirmation.

Sale items are sold at the price indicated, with no possibility of return or exchange.

For deliveries outside the European Union, customs duties, local taxes and import charges are entirely at the expense of the customer, who is solely responsible for declaring and paying them to the authorities of her country.

ARTICLE 5 — ORDERS

The order is confirmed upon clicking “Confirm order”. A confirmation e-mail is sent without delay. Any modification after confirmation is subject to Selhyan's agreement.

Selhyan reserves the right to refuse any order for a legitimate reason (suspected fraud, abnormal quantities, obvious pricing error, payment failure).

ARTICLE 6 — PAYMENT

Payment by bank card (Visa, Mastercard, CB) via a secure SSL interface. Depending on your country and order amount, PayPal may offer you the option to pay in instalments at checkout, subject to PayPal's terms and eligibility. Selhyan has no access to any banking data. Payment is debited upon confirmation of the order.

ARTICLE 7 — RETURNS AND WITHDRAWAL

7.1 Made-to-order and made-to-measure items

In accordance with article L221-28 3° of the French Consumer Code, these items — produced to the customer's specifications — are not taken back, exchanged or refunded, except in the case of a proven manufacturing defect attributable to Selhyan.

7.2 Sale items and one-of-a-kind pieces

Sale items and one-of-a-kind pieces are not eligible for any exchange or store credit. The 14-day statutory right of withdrawal applies only to standard in-stock items; once this period has expired, no return or exchange is accepted on these items.

7.3 Ready-to-wear items in stock (excluding sale items and one-of-a-kind pieces)

The customer has 14 calendar days from receipt to exercise her right of withdrawal (article L221-18 of the French Consumer Code), by e-mail to customerservice@selhyan.com. Any return without Selhyan's prior agreement will be refused.

Mandatory conditions:

  • Item unworn, unwashed, with its tags intact, in its original packaging.
  • Return shipping costs are borne exclusively by the customer, whatever the country of dispatch.
  • Selhyan accepts no liability in the event of loss or damage during the return.

Options once the return has been accepted:

  • Store credit or exchange: at no extra cost.
  • Refund: processed within 14 days of receipt and inspection of the parcel, using the same means of payment. If the refund has not been received within this period, contact customerservice@selhyan.com.

7.4 Withdrawal form

For the attention of KDI SAS — 46 rue Alexandre Dumas, 75011 Paris — customerservice@selhyan.com I hereby give notice that I withdraw from my contract for the following order: Ordered on / received on: Name and address: Date:

ARTICLE 8 — MADE-TO-MEASURE AND BRIDAL ORDERS

Orders for wedding dresses or fully personalised pieces cannot be returned, exchanged or refunded, except in the case of a proven manufacturing defect attributable to Selhyan.

  • A non-refundable deposit is required at the start of production. Once paid, no cancellation or substantial modification is accepted.
  • The balance is due before shipping.
  • Measurements are provided by the customer under her sole responsibility. Selhyan cannot be held responsible for a poor fit resulting from an error in the measurements provided. No return or free adjustment will be offered in this case.
  • Any anomaly must be reported within 48 hours of receipt, with supporting photographs.
  • A “substantial” modification means any change affecting the design, materials, colours or measurements beyond ±1 cm.

ARTICLE 9 — WARRANTIES

The products are covered by the statutory warranty of conformity (articles L217-4 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

The warranty does not cover damage resulting from abnormal use, improper care, alteration by the customer, normal wear and tear or an accident. Selhyan reserves the right to refuse any claim that does not correspond to a manufacturing defect existing prior to delivery.

For any claim, contact customerservice@selhyan.com with detailed photographs and a description of the defect.

ARTICLE 10 — LIABILITY

Selhyan cannot be held liable for the non-performance of its obligations in the event of force majeure (strikes, natural disasters, pandemics, government restrictions, carrier failures, etc.). Time limits are suspended for the duration of the event.

ARTICLE 11 — INTELLECTUAL PROPERTY

The SELHYAN trademark (no. FR5022955) and all content on the website are the exclusive property of KDI SAS. Any unauthorised reproduction constitutes infringement.

ARTICLE 12 — PERSONAL DATA

The data collected is processed by KDI SAS for the fulfilment of orders and the management of customer relations, in accordance with the GDPR. To exercise your rights: customerservice@selhyan.com. You may lodge a complaint with the CNIL (www.cnil.fr). For more information, please consult our Privacy Policy.

ARTICLE 13 — DISPUTES

In the event of a dispute, contact Selhyan first. If no amicable resolution is reached within 30 days, recourse is possible to the FEVAD e-commerce mediator (60 rue La Boétie, 75008 Paris — www.mediateurfevad.fr) or via the European platform: https://ec.europa.eu/consumers/odr

ARTICLE 14 — APPLICABLE LAW

French law. The French courts have jurisdiction. The mandatory consumer protection provisions applicable in the customer's country of residence within the EU remain applicable if they are more favourable.

KDI SAS — Selhyan — June 2026