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Shipping Policy

RETURN AND SHIPPING POLICY

At Selhyan, we strive to offer our customers a unique and enjoyable shopping experience. By placing an order with us, you agree to the following terms and conditions regarding shipping and returns.

SHIPPING AND ORDER TRACKING:

1.1 SHIPPING OPTIONS
Selhyan offers worldwide delivery with various carriers. Delivery times are generally 3 to 5 business days but may vary depending on the carrier. We are not responsible for delays beyond our control, and shipping costs will not be refunded if deadlines are exceeded.

We cover any customs fees that may apply.

1.2 SHIPPING TIME
Our items are shipped from our warehouse in Paris, France. Delivery times may vary due to the involvement of carriers and local customs. Selhyan cannot guarantee a precise delivery time and declines all responsibility for delays. If an anomaly is noted by the carriers, we will consider reshipping the order, but we ask that you remain patient in the event of additional delays.

If you have any questions regarding your order, we recommend that you contact your local post office or the carrier.

2. CUSTOMS FEES
Customs fees may apply and are specific to each country. These fees are determined by the value of your order and are included in the final price.

3. TRACKING CODE
When your order is shipped, you will be provided with a tracking code. If the information is not updated, please consult the website of your local postal service, which is responsible once the package has entered the country. During transport, delays may occur, especially on weekends.

4. DELIVERY ISSUES
If you have not received your package, please check with your neighbors or concierge. If the problem persists, contact our customer service at **customerservice@selhyan.com** within 14 days of the indicated delivery date.

RETURNS

We make every effort to offer quality products and impeccable customer service.

Return Period
You have 14 days after receiving your item to request a return.

Eligibility Conditions
To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original packaging.
  • The label must still be attached to the product.
  • The return must be made within 14 days of the purchase date.

Return Process
To initiate a return, contact customerservice@selhyan.com. A return label and instructions will be provided to you. Items returned without prior approval will not be accepted.

The return costs are the responsibility of the customer. The cost of the return may vary depending on the country of shipment. We recommend that you contact us for an estimate of the applicable costs before proceeding with the return.

Refund options

  • Store credit or exchange: Returns for store credit or exchange are free. Instead of a refund, you also have the option of choosing store credit valid on a future order.
  • Refund: Customers may be eligible for a refund, subject to a return fee calculated at the time of processing.
  • Sale items: Sale items are excluded from this return policy and cannot be returned.
  • Unique items: Items classified as unique pieces are not eligible for return.

Return process:

  • If your item is eligible for return, a prepaid return label will be provided after confirmation.
  • The customer must print the return label, attach it to the package, and then drop off the package at the designated carrier.

Damages and Issues
If you receive a damaged or incorrect item, contact us immediately so we can assess the problem and make it right.

Exceptions / Non-Returnable Items
Certain products, such as custom orders, are not returnable. Sale items and gift cards are not eligible for returns.

Exchanges
To make an exchange, return the item and place a new order after the return has been accepted.

Refunds
Once the return has been inspected, we will notify you of the approval of the refund, which will be processed within 10 business days via the original payment method. If the refund is not received after 15 days, contact **customerservice@selhyan.com**.

CUSTOM & PERSONALIZED BRIDAL ORDERS

Orders for wedding dresses or custom-made pieces are designed specifically for each client according to their measurements, preferences, and project. They fall under the category of personalized products as defined by law.

Consequently, they cannot be returned, exchanged, or refunded, except in the case of a proven defect or an error on our part.

In this case, we commit to:

  • Make the necessary adjustments at our expense,

  • Or, if this proves impossible, offer a partial or full refund, depending on the situation.

Any anomaly must be reported within 48 hours of receiving the order, with supporting photos.

For remote orders, clients are invited to provide their measurements by following our detailed guide.
The garment is then made strictly based on the measurements provided.
In the event of an error in taking measurements on the part of the client, we cannot be held responsible, and no returns or free adjustments can be offered.


Each piece is handcrafted; variations in color, texture, or finish may occur and contribute to its unique character. We encourage you to read the descriptions carefully and ask all your questions before confirming the order.

Thank you for your understanding.