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Shipping policy

**Return and Shipping Policy**

Selhyan strives to offer its customers a unique and pleasant shopping experience. By placing an order with us, you agree to the following terms and conditions regarding shipping and returns.

SHIPPING AND ORDER TRACKING:

1.1 SHIPPING OPTIONS
Selhyan offers worldwide shipping with various carriers. Delivery times are generally between 3 to 5 business days, but may vary depending on the carrier. We are not responsible for delays beyond our control, and shipping fees will not be refunded if the deadlines are exceeded.

Any applicable customs fees will be covered by us.

1.2 SHIPPING TIME
Our items are shipped from our warehouse in Paris, France. Delivery times may vary due to the involvement of carriers and local customs. Selhyan cannot guarantee a specific delivery time and disclaims any responsibility for delays. If an issue is reported by the carrier, we may consider reshipping the order, but we kindly ask for your patience in case of additional delays.

For any inquiries regarding your package, we recommend contacting your local post office or the carrier's website.

2. CUSTOMS FEES
Customs fees may apply and are specific to each country. These fees will be determined by the value of your order and included in the final price.

3. TRACKING CODE
When your order is shipped, a tracking code will be provided. If the tracking information is not updated, please check with your local postal service’s website, as they are responsible once the package enters the country. During transport, delays may occur, especially on weekends.

4. DELIVERY ISSUES
If you have not received your package, please check with your neighbors or building concierge. If the issue persists, contact our customer service at **customerservice@selhyan.com** within 14 days of the delivery date shown in the tracking.

RETURNS

We strive to offer high-quality products and impeccable customer service.

Return Period
You have 14 days after receiving your item to request a return.

Eligibility Conditions
To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original packaging.
  • The tag must still be attached to the product.
  • The return must be made within 14 days of the purchase date.

Return Process
To initiate a return, contact customerservice@selhyan.com. A return label and instructions will be provided to you. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer. The cost of return shipping may vary depending on the shipping country. We recommend contacting us for an estimate of applicable fees before proceeding with the return.

Refund Options

  • Store Credit or Exchange: Returns for store credit or exchange are free of charge. Instead of a refund, you also have the option to choose a store credit for a future order.

  • Refund: Customers may be eligible for a refund, subject to a return fee calculated at the time of processing.

  • Sale Items: sale items are excluded from this return policy and cannot be returned.

  • Unique Pieces: Items categorized as unique pieces are not eligible for return.

Return Process:

  • If your item is eligible for return, a prepaid return label will be provided after confirmation.
  • The customer must print the return label, attach it to the package, and drop the package off with the designated shipping carrier.

Damages and Issues
If you receive a damaged or incorrect item, please contact us immediately so we can assess and resolve the issue.

Exceptions / Non-Returnable Items
Some products, such as custom orders, cannot be returned. Sale items and gift cards are not eligible for returns.

Exchanges
For an exchange, please return the item and place a new order once your return has been accepted.

Refunds
Once the return is inspected, we will notify you of the refund approval, which will be processed within 10 business days via the original payment method. If you have not received the refund after 15 business days, please contact **contact@selhyan.com**.

Each piece is handmade by artisans, and slight variations in color or texture may occur, adding to the unique beauty of the product. We encourage you to carefully read the product description before making a purchase.

Thank you for your understanding.