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Shipping policy

RETURN AND SHIPPING POLICY — SELHYAN

Selhyan strives to offer its customers a unique and pleasant shopping experience. By placing an order with us, you accept the following terms and conditions regarding shipping and returns.

SHIPPING AND ORDER TRACKING

1.1 Shipping options

Selhyan offers worldwide delivery via DHL Express, FedEx or La Poste Colissimo, depending on the destination and availability. Delivery times are generally 3 to 5 business days, but may vary depending on the carrier. We are not responsible for delays beyond our control, and shipping costs will not be refunded if these times are exceeded.

1.2 Shipping time

Our items are shipped from our warehouse in Paris, France. Delivery times may vary because of the carriers involved and local customs authorities. Selhyan cannot guarantee a precise delivery time and accepts no responsibility in the event of a delay. If an anomaly is reported by the carriers, we will consider reshipping, but we ask for your patience in the event of additional delays.

For any question regarding your order, we recommend that you contact the carrier directly using the tracking code provided.

2. CUSTOMS DUTIES

Customs duties may apply to deliveries outside the European Union and are specific to each country. These charges are determined by the local authorities according to the value of the order and are entirely at the customer's expense. Selhyan cannot be held responsible for these charges or for their payment.

3. TRACKING CODE

When your order is shipped, a tracking code is provided to you by e-mail. If the information is not updated, please check the website of the carrier or of your local postal service, which is responsible for the parcel from the moment it enters the destination country. Delays may occur during transport, particularly at weekends.

4. DELIVERY PROBLEMS

If you have not received your parcel, please check with your neighbours or your building caretaker. If the problem persists, contact our customer service at customerservice@selhyan.com within 14 days of the shipping date shown. After this period, no claim can be processed.

RETURNS

We do everything possible to offer quality products and impeccable customer service.

Return period

You have 14 days after receiving your item to request a return.

Eligibility conditions

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original packaging.
  • The tag must still be attached to the product.
  • The return request must be made within 14 days of receipt.

Return process

To initiate a return, contact customerservice@selhyan.com. Instructions will be provided to you. Items returned without prior approval will not be accepted.

Return shipping costs are at the customer's expense. The cost varies depending on the country of dispatch. We recommend that you contact us for an estimate before proceeding with the return.

Refund options

  • Store credit or exchange: free of charge, valid on a future order.
  • Refund: processed within 10 business days after receipt and inspection of the parcel, via the original payment method. If after 15 days you have not received your refund, contact customerservice@selhyan.com.

Non-returnable items

  • Made-to-order items
  • Made-to-measure orders and wedding dresses
  • One-of-a-kind pieces
  • Gift cards

Sale items: sale items are not eligible for any exchange or store credit.

Exchanges

For an exchange, return the item once it has been approved and place a new order.

MADE-TO-MEASURE & PERSONALISED BRIDAL ORDERS

Orders for wedding dresses or made-to-measure pieces are designed specifically for each customer according to her measurements, her preferences and her project. They fall within the scope of personalised products within the meaning of the law.

Consequently, they cannot be returned, exchanged or refunded, except in the event of a proven defect or an error on our part. In that case, we undertake to carry out the necessary adjustments at our expense or, if that proves impossible, to offer a partial or full refund depending on the situation.

Any anomaly must be reported within 48 hours of receipt, with supporting photographs.

For remote orders, customers are asked to provide their measurements by following our detailed guide. The garment is made strictly on the basis of the measurements provided. In the event of an error in the measurements taken by the customer, we cannot be held responsible, and no return or free adjustment can be offered.

Each piece is made by hand; variations in colour, texture or finish may occur and contribute to its unique character. We invite you to read the descriptions carefully and to ask any questions before confirming your order.

Thank you for your understanding.

MADE-TO-ORDER PIECES

Some items on the site are made to order, that is to say produced specifically for you once your purchase has been confirmed, according to the size and the options selected. This information is stated on the relevant product page.

These pieces fall within the scope of goods made to the customer's specifications within the meaning of article L221-28 of the French Consumer Code. Consequently, they cannot be returned, exchanged or refunded, except in the event of a proven manufacturing defect or an error on our part.

If you notice a problem on receipt, contact us at customerservice@selhyan.com within 48 hours with supporting photographs. We undertake to find a suitable solution.

As each piece is made on demand, we invite you to check your size selection carefully before confirming your order. Our size guide is available on the site to help you.

KDI SAS — Selhyan — June 2026